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Looking for Process Management for leading Prestigious Organisation

2 - 5 YearsChennai

Posted: 50 days ago

Job Description

Opening for Process Management

Location: Chennai

Experience: 2-5 Years

Shift: 08.00 PM 04.30 AM

Rotational week off - 2 Days


Roles and Responsibilities:

Job Description:

Bachelor's degree

2+ yrs of experience in an International Call-Center environment handling inbound calls.

Experience in handling client calls in a contact center environment (Intake Phone Specialist)

General knowledge of Telephone techniques.

Excellent English skills and general email and telephone handling etiquette.

Service oriented with proficiency in oral/written communication and interpersonal skills

Strong work ethic, meticulous attention to detail, and proven ability to work well under pressure.

Professional and friendly attitude and ability to establish a rapport with clients over the phone.

Excellent interpersonal skills and experience working effectively in a team setting.

Excellent communication skills, including the ability to speak articulately, write clearly and concisely and determine whether the message was properly understood.

Strong grasp of business English, including correct and appropriate grammar, spelling, and punctuation.

Please feel free to reach me in case of further clarifications.

Thanks & Regards.



Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Our Client are not a bank in common sense; They are made up of two unique development institutions owned by 188 member countries: the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA).
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